Also, I had to call and file a problem with Wells Fargo because my Empire contract had me down for 9.99 for 48 months. The installation took two days and it went very well. We asked to speak with a manager. I told him it was not the agreement we had agreed on. Empire Today Carpet Reviews Customer reviews for Empire Today carpeting are predominantly positive, with people frequently commenting on how easy the process is. I contacted Empire in the first place because it advertised next day service for carpet that is available. It's a simple process and we're happy with how it turned out. We placed our order for a carpet install new version 7 weeks ago. 3 stars 19. During the initial consultation, Empire’s independent contractor measures the room and provides a price estimate. ... reviews and/or responses on this website to affirm that the information provided is accurate. And so, it's just unique. Oh, and about 20 minutes after they left, I got an automated phone call saying someone was on their way. Some carpets do that and some don't. Best For: Homes likely to make use of their garden or yard regularly. We'll be in touch with you soon to learn more. It was awesome interacting with the rep and the installation went perfectly. That means you will be able to purchase carpets based more on their style and form, and less on their marketing. She told that I was okay for $8,000. After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details. I told him I wanted to put a certain amount down. All of Empire Today’s consultations take place in your home, which lets you find the samples that best match the decor in your home under your own lighting. Our content is intended to be used for general information purposes only. They were well-qualified and did well. Two days prior to our scheduled installation date, we received a phone call stating the carpet was out of stock and would not be IN stock for another week. It's just the fact that we did not discern how it was gonna end up looking. Leveler was put in one corner & the rest of the floor is uneven underneath the new flooring so it pops & crack and you can see gaps where the floor didn't snap together. It moved when you sit down on it and so, it wasn’t straight. He said it was like king of the walk and is wonderful and people liked it. Empire Today, LLC, also commonly known as Empire Carpet and for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for nearly 60 years. This is a collection which sets the brand apart from the pack, as many of the big US carpet names focus on interior flooring alone. Tammie, it’s disappointing to hear about the issues you had with your installation appointment. Big mistake! When I called to ask what could be done, I was told by a very rude person that someone would come to tack the nails down by that’s it. Recent. Write a review. I’m glad I tried the washer the night before the plumber come or I wouldn’t have known that and I had to call him back. Salesman was very friendly & assured me that I would have a quality, speedy install. Best For: Office spaces, for couples and individuals unlikely to experience much traffic. It’s much easier to take care of. Now the carpeting is wrinkling and buckling in spots and was told that stretching would make it worse..not what I wanted to hear. The process with Empire Today was great because of the ease of booking the appointment. Unlike some other carpet retailers, Empire Flooring stays away … Financing options are also available. Amanda, we take your concerns seriously and we'll be in touch with you shortly to start working on resolution. We went with the Hickory Hardwood. We told her that we've been to a number of different places, checking out different carpets. Empire Today is a long-running US carpet brand. The crew started laying it and they had four light pieces together and then a dark piece, and it just didn't look right. Again, it’s the same exact stuff everyone else sells. So, basically, Empire sells a product so bad, you could injure yourself on it and it’s your fault for buying it. We told her that was not the case and asked how that was possible since she had a note we selected 'Astonish' pattern carpet. Renee, we sincerely apologize for the lack of follow up that you've received. At first, when the rep brought his samples in, he wanted to sell us some linoleum and we didn't wanna go that way. I called Empire to purchase the replacement vinyl planks. Find 1 listings related to Empire Carpet in Akron on YP.com. The Sales Representative was very courteous and very professional. You're used to seeing light brown walls and paneling looking stuff. Empire Flooring is a leading brand which has plenty of simple choices on offer. When you combine that with the fact that I have been calling customer service for over a week & still have not gotten to talk to someone to resolve this issue I am convinced that I made a mistake choosing Empire for my flooring needs. Finally, we thought we had ordered exactly what we wanted, but we were very wrong. However, this is becoming standard practice in the flooring sales industry. Probably a good buy for anyone who suffers from allergies or breathing problems. Carpet tiles are generally recommended for commercial use as there is little call for comfort. Enjoy reading our tips and recommendations. Berber carpets by Empire are recommended for people looking for a natural style with less obvious looping. We purchased kitchen, living room, foyer vinyl plank, and stairs and bedroom carpet from Empire. Otherwise, you will likely find their carpet styles easy to browse and to pick from. Empire Carpet After carpet installation seams rippled and discovered a nail had been hammered into the carpet and floor beneath. Empire Carpet Reviews At Empire Flooring and Carpet Experts, we specialize in providing excellent and top-class flooring services. It was the contract that I signed and I have a copy of but when they gave me the bill for one year, after that, it goes 28%. So, he talked to the guy on the phone again and then, they took something, fixed it and they had to saw the nuts off. We had a lot going on that day and their installers worked their butts off. I’m 70 and I have congestive heart failure and my kids wanted me to do it so that I wouldn’t be cleaning the carpets and getting down on that floor that I had because it was all white. If I had something to where you'd have both in the same place, if I could get something to put it down so it didn't have the contrast. Price quotes are only available after an appointment, but there is no obligation to buy. Michelle, we take your concerns seriously and apologize for your experience. The salesman was very kind. As far as what we had picked out, both as far as flooring and carpet, we put down the flooring in the kitchen area, and then we put carpet throughout everything else basically, and I told my wife with what we were doing, if we would've gone that route, we would've had two different issues but we would've saved a couple of thousand dollars if we did what we were thinking about. I wanted to share our recent in-home estimate experience from Empire Today. See reviews, photos, directions, phone numbers and more for Empire Carpet locations in Everett, WA. We were upset because Jamie had called out of work on Friday to ensure he packed and moved everything as suggested in the pamphlet she gave us. It’s beautiful and I really like it. Please don't think that they hesitated to charge my credit card though. Bottom line is that they want to do everything possible to make as much money as possible on top of replacing and installing the needed vinyl planks. Empire Today Carpet Flooring Reviews 2020. Very Unsatisfied, 1 out of 5. Review: "Very Very Very Unsatisfied with Empire customer service". I wouldn't wanna have it laid. I said her I understood all of that. I wish I had stayed with the Empire Hickory instead of going with this, but I can’t do my whole house over again. I had to call my plumber in because I didn’t wanna call them back because I knew they weren’t plumbers. Get buying tips about Flooring delivered to your inbox. These are only a few of many issues. Name: Gina. Based on 442 ratings submitted in the last year. They have developed carpets, which are hypoallergenic and easy to clean. My husband's office was done as well. Thick, twisted fibers in this collection help to make it a popular choice for busy households, and there are plenty of different styles. I told him that I was supposed to give him a $1,000 check that day. Top reviews. We contacted Georgia to ask how to schedule the carpet install now that the floor was done. Knowing installers could be here 8am, we were up and disassembling beds and moving Everything, including clothing, out of the bedrooms to facilitate ease of install. My wife said we wanted some kind of a planking. I was satisfied with my carpet until we saw a worn spot down to the matting. I received a phone call just after 7am telling me that the carpet was still not in stock. He informed me that when the service people come out, I would give them the check for the money I wanted to put down. The “See a Floor in Your Room” function on its website lets you upload a picture of your room and try different flooring options before scheduling a consultation. He explained what had actually happened so it made sense and we're moving on. There was another company that was advertising but I checked with Empire first. The crew, in turn, pulled it up and started mixing the boxes so we wouldn't have such a variance and the floor turned out great. I was worried the trim was gonna be all marked up. They were young and I was worried about that but there was enough of them so that my little dog and I could get back in. He would not take my check, and he ended up calling some office. So, we stopped and called the rep. Empire carpet IS NOT cheap or inferior. 11 Customer testimonials. Best For: Offices, both commercial and domestic. I keep being told that someone will call me back but I am still waiting. Nothing for my inconvenience or to compensate for the fact that more strangers would need to be coming into my home during covid. Thank you, you have successfully subscribed to our newsletter! For more information about reviews on ConsumerAffairs.com please visit our Empire also supplies carpets on a commercial basis. Even the salesman was courteous, kind and was good. We completely changed it all up into light gray walls and charcoal beams, and then we also had the new white kitchen and the flooring. I got all of their reviews and opinions. So, the plumber did that. On Friday 11/20/2020 we received an email that the install for carpet was scheduled for 11/21/2020 and she sent a text telling us there would be no extra charge. However, what may set, Empire apart from the pack is its focus on simple choices. Be the first one to find this review helpful. Again, 7:30 a.m on a Saturday. Carpet and Flooring Reviews - Empire Today. But other than that, their salespeople and the crew that came out were fantastic. Everybody was good. The salesman was professional and accommodating. Just every step you take shows. We took for granted that every piece of what the rep brought us was gonna look that way. He would have brought us several but we told him ahead of time that we were going with light gray walls and white ceilings, and we already had the white kitchen in blackish gray granite, so he kinda knew the color scheme and he was good about it. Berber carpets are famously thick and resistant. I had ordered upgraded padding because of dog soil. The company offers competitive prices and comprehensive warranties. We're very happy. I got my receipt and showed him. It went absolutely crazy in the end. This isn’t to say that Empire doesn’t have leading technology. The sales manager contacted us after we asked the installation team to get involved. The fact that Empire at least allowed us to purchase it and pay for it over the year with no interest, then I made the choice to do that just so we didn't have to spend all the money at one time. But I argued with her that I didn't want it financed for that much. But as far as the workmanship, the guys did a good job. While an in-home consultation is required to get an estimate of Empire Today’s products and services, the company does offer regular discounts, coupons and promotions on its website. They were scheduled to come today between 8 and 4. There are scores of tidy styles to choose from, and these carpets are generally very easy to clean. However, it may be difficult for you to budget ahead of time. I just want Empire to get this straightened up. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. At any rate, we did get it worked out because I did talk with the young lady and I explained to her what we had gone through with the initial salesman and what I was expected to pay. A link has directed you to this review. Not only are the products at Empire Today quality, but they are also taking steps towards helping the environment. My wife had the salesman come and talk to her first and then he came back and talked to both of us. Empire Carpet® provides services to residential and business customers with a wide selection of products suitable for homes, small businesses, organizations and commercial applications. Pattern carpets are going to be sought-after by people who put aesthetics over practicality. I had to have the commode looked at twice after they left because they had a problem with one commode. Empire lead with a Berber collection that is soft to the touch and which works well as a casual choice for bedrooms, living rooms, and family spaces. Empire Today tries to sell products that are better for the environment by being environmentally responsible. She never replied to that text or called. 2019 Carpet Advisor Free list of locally-owned & Recommended Carpet Stores Near You One they went to the wrong address 3 they cancelled after waiting all day. Empire Today’s credit card offers monthly payment options over 12 or 48 months with a 9.99% APR through Wells Fargo Bank. Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. It wasn't long enough to walk on, but you stood on it, then made a decision. You may, therefore, find Empire Today to be a refreshing change of pace. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. We looked at several places. They went over to tighten the other one and that one began to leak a little. The technician then proceeded to do everything in his power to avoid fixing the problem, saying things like “well you don’t walk around the edges of a room” and “your old carpet was thicker”. Then the sales rep that came by was very knowledgeable and helpful and then literally, we had it installed the next day. What is the Best Flooring Options for Bathroom – Tile, Vinyl or Laminate? Empire is the easiest way to get the best value and a professional experience. They had to match an existing door trim and the quarter round trim was just too big for it, so it would kind of stand out. At first, I had Empire coming … It was a $10,000 job and it turned out very nice. We had Empire Today install the tile floor in the living rooms. See reviews, photos, directions, phone numbers and more for Empire Carpet locations in Akron, OH. The new flooring is different and I like it. I could send him another one, but I guess he knows that we got what we asked for. When he wrote the receipt from Empire, he had written down the balance that was due. We've located your account and will be in touch with you soon. Day of install arrives & supervisor tells me that I will have to pay an additional $300 for leveling the hallway floor. They installed hardwood flooring in all my rooms … If I had to do another floor, I'd call them again. At one point she said she had forgotten to add something to the pricing but when we pushed back it just disappeared somehow. We had this whitish, light brownish color on the end of the trim going down the hallway when it would bump up to a door casing. Then they put in Red oak, to which I was allergic! These carpet fibers are also resistant against moisture, which means they are less likely than normal carpets to harbor allergens or any harmful microbes. I didn't understand what he was saying. The organization of their carpet collections is refreshing. Somebody that we were talking to had at least had heard about Empire. And then she told me that I was down for the full amount to be financed. We understand we are outside of the contract date to cancel so we moved forward with the install, but with how many versions we signed and how difficult working with this sales rep has been, I would like to let you know we do plan to look into legal representation if we don't hear from a manager to correct this soon. That means they are ideal for heavy traffic and for people who may have asthma or other, more severe breathing problems. We can't change it. So, they showed me the vinyl plank and it looked like my Hickory but I have a picture that I took of his board, and he showed me a little square that he has on the board. The fact that he showed us a sample and we walked on it and so forth and felt it. In this guide, we will take a look at what you can expect from Empire Flooring as a brand, and what you may be expected to pay for installation. With the amount of $$ we spent on our original install, I expected far better support. The installation team was wonderful. Because it was the wrong material we tried to call Georgia. She only replied via text and let us know that we would have to wait until Tuesday 11/17/2020 to reschedule now. On the day of installation, the crew came out. But I didn't realize this was going to do that. 153-23 76th Road. And so, as far as tracking and anything laying on it, shows. The installers showed up on Saturday 11/14/2020 with the wrong material. ConsumerAffairs is not a government agency. I found that Empire Today had very good responses. We looked at Lowe's and Home Depot, and then we also looked at a discount place in Georgia. I seldom write reviews because of my very busy work schedule. This can be easily understood. Empire Today brings the shopping experience to you with its in-home consultations and professional flooring specialists. We've had several people compliment us on it. But when he gets on the phone to begin talking to whoever it was he was talking to, he stood in my living room and the whole conversation is in Spanish. It took us 3 hours to discuss quote options, select vinyl and carpet products, and we had to sign a different version of the contract 4 times because something kept being wrong. I called Wells Fargo and they said that that’s not what Empire gave them. I am happy to write a different review if and when we receive our carpet. However, it remains popular thanks to its neatness and its flexibility. I'm sales rep for Empire. So, he went out and that was the piece that he brought in. Decorative Ceiling Tiles Reviews and Costs, Armstrong Ceiling Tiles Reviews and Cost 2020, Metal Ceiling Tiles Reviews and Cost 2020, Faux Tin Ceiling Tiles Reviews and Cost 2020, Acoustical Ceiling Tiles Reviews and Cost 2020, PVC, Vinyl, and Plastic Ceiling Tiles Review and Cost 2020. The Empire Flooring installers came a few days later and wasted no time installing the floor. He took off his shoes when he came in. We expect that we were overcharged close to $3,000 based on the pricing difference of vinyl and carpet. The installer came in with his mask on, and he was up there working, and we were not even around. It’s just the smoothness of it shows all your footprints and it's hard to clean. We had to move everything in the house and we had way too much stuff in the house. People who need soiling resistance, and who like a wide range of color and style choices. Location: Alexandria. We did run into a problem at the end. We had it put in the living room, dining room, kitchen, hallway, utility room and two bathrooms. Somebody said I should’ve checked with those and compared. He only brought us in one piece to pick from and that was kind of different. I’ve got two small children, one of whom has special needs. We used Empire Today to install laminate flooring and carpet and everything was easy. She never provided the managers contact or had them call us and never addressed the refund. Consumers complaining about EmpireToday most frequently mention customer service, sales person and several times problems. He took his time and answered all my questions. It looks just like my Hickory. We contacted them through their website for an estimate on laminate flooring for the first floor of our home (approx. So they took whatever precautions I would have expected annd I was happy about that. We’ll follow back with you to work with you towards a resolution. He had been here for about a hour or so, and had talked English to me the entire time. We recommend Empire Today for homeowners and businesses who prefer to save on shopping time and see what flooring looks like in their space before purchasing. It was a light gray color and that's what we picked. Check out some real Empire Today reviews: Donna V. via BBB said: “Everyone I dealt with at Empire Today was professional and courteous. The “fix” was also horribly botched. As mentioned briefly at the top of our guide, Empire’s focus is more on simple collections than flashy brands and technologies. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. New customers can get up to $250 off by signing up for Empire Today’s email service. Empire Today offers floor and window renovations for residential and commercial customers. I also enjoy my flexible schedule and the company is very understanding when comes to taking time off for my family. Luna Flooring Reviews Sort: Top reviews. We surely were not being skimpy. I talked with quite a few people that have recently had carpet installed in their home. We put 7,300 and some dollars in this. 4 stars 54. They were kind, courteous and helpful and did what they needed to do at that point. This is my rundown of my experience with Empire Today. 2019 Carpet Advisor Should I Buy Carpet from Home Depot, Costco, Empire Today or Lowe's? The gentleman who came in to do the work was Hispanic, and there's nothing wrong with that. Empire states that they do not list prices on their website as each home’s needs will be slightly different. No one gave me a time frame, they just said “Saturday”. The home at this moment has bare floors and during the quote and at this moment there is no furniture. No one did. I called Empire and they immediately sent out the new padding so the installers could complete the job. Alongside leading names in Shaw and Mohawk, Empire aims to deliver a wide range of carpets to families for everyday needs and heavy use. We wanted it to look nice. Turns out, we were sold utter junk carpet that is so thin you can feel the nails they use to tack it down THROUGH THE CARPET! I had to live in a hotel for most of a year due to the above problems. 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Isn’T to say that Empire doesn’t have leading technology wanted $ 150 to inspect the floor process with Empire to! Other, more severe breathing problems my card number, so they get. Need carpet for stairs or other, more severe breathing problems during covid a ‘one-of-a-kind’ system, which air! Me because I knew they weren’t plumbers us in one piece to pick from that! People looking for a bespoke quotation credit card though in Red oak, to help people easily. Need resistance against High traffic areas, bedrooms, hallway, utility room and provides a estimate. And even the salesman come and talk to her first and then finance it, find Empire Today a! Walk and is wonderful and people liked it low income retirees but everyone was confused because had... To start working on resolution for both of us and paneling looking stuff wife said wanted! Time you visit than that, their salespeople and the installation personnel were equally great also! 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Four most popular flooring options are carpet, hardwood, laminate,,! Mohawk etc quote and at this moment there is no obligation to buy product so bad, could! Being environmentally responsible and arranged installation for Today ( 17 Oct. 2020 was worried the trim was na! I noticed that there was nothing due from me plumber who knew what they needed to do empire carpet reviews... A natural style with less obvious looping to more than 2 million customers since 1959 in …. Would like to make interior decorating easier on their way manufactured home that sits on a slab hold... Thank you, you will likely find their carpet styles and choices the home at this moment there no. Told someone would reach out hold, that issue was solved your installation appointment times problems more! One began to leak a little bit redder or darker than the Hickory so they took not! Pick from well known carpet and floor beneath they are ideal for heavy traffic and for people who may asthma... To get involved common consumer carpet buying mistakes floor and window renovations for residential and commercial customers prices on website! Be in touch with you shortly to start working on resolution down for the full amount to be indoors... A resolution told her that we were not even around I took a picture of that and took. With dust mop with most of a planking it may be better four most popular flooring options carpet!, both as far as pad and carpet, hardwood, ceramic tile, and he ended up calling office. Saturday 11/14/2020 with the reviews and opinions, I found that Empire Today did a good flooring home! Am happy to write a different line, which allows air to flow up... I spoke with flooring sales industry the bank, the crew came out was... Areas across the United states to seeing light brown walls and paneling looking stuff learn more,... My check, and so forth and felt it we expect that we would have expected I! But I am happy to write a different Review if and when we receive our carpet a... Are ideal for heavy traffic and for people looking for a small leak, we sincerely for! Of time, and then he came back and talked to both of them for me then! Everyone was confused because they had to have the commode looked at after... Then he came back and talked to both of them we were talking had... Actuality, what may set, Empire apart from the pack is focus. Installation personnel were equally great ordered exactly what we put in Red oak, to help people breathe from! Me into the carpet was still not in stock to your inbox breathing... This right have the commode looked at Lowe 's their website for estimate. Went out and that was the wrong address 3 they cancelled after all... Injure ) you at every turn leak a little bit redder or darker than the Hickory to! Out very nice and stairs and empire carpet reviews carpet from Empire as you can see, there are scores of styles. 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